Privacy Policy
Brazos Packaging Co.
A registered assumed name of 4D Box Co., LLC
Effective Date: November 5, 2026
1. Introduction
4D Box Co., LLC, doing business as Brazos Packaging Co. ("Brazos Packaging," "we," "us," or "our"), respects the privacy of our customers, business contacts, and website visitors.
This Privacy Policy describes how we collect, use, disclose, store, and protect personal information in connection with our website, quotations, sales, and customer communications.
Our website is https://brazospackaging.com.
2. Information We Collect
Depending on your interaction with us, we may collect:
Contact and business details: Names, company names, email addresses, telephone numbers, business roles, and billing or shipping addresses.
Quotation and transaction details: Product requests, specifications, quantities, negotiated pricing, quotations, orders, invoices, payment-related records, and delivery information.
Communications: Information submitted through website forms, email, telephone conversations, and customer service inquiries.
Technical and website information: IP addresses, browser and device information, access times, requested pages, session data, and security logs.
Account information: Login identifiers and account activity where online customer accounts are available.
3. How We Use Information
We may use personal information to:
- Respond to inquiries and pricing requests.
- Prepare quotations and administer customer accounts.
- Process, fulfill, and deliver orders.
- Manage payments, invoicing, and accounting records.
- Communicate with customers and suppliers.
- Maintain website functionality and security.
- Investigate suspected fraud or unauthorized access.
- Meet legal, tax, accounting, and contractual obligations.
- Improve our business operations and customer experience.
- Send permitted business-related communications.
Recipients may opt out of promotional communications where applicable.
Operational communications concerning active orders or accounts may continue when necessary.
4. Website Cookies and Similar Technologies
Our website may use cookies and comparable technologies to support essential functions such as login sessions, account access, user preferences, and security.
Additional analytics or other technologies may be used where enabled and permitted by law.
Browser settings may allow visitors to control certain cookies. Restricting essential cookies may affect website functionality.
5. Technology and Service Providers
We use external services to support our business operations.
These may include website and business-management software such as Odoo, cloud infrastructure such as Amazon Web Services, and communications services such as Google Workspace.
We may also use payment processors, shipping providers, suppliers, professional advisers, and other service providers when necessary for business operations.
Information shared with service providers should be limited to what is reasonably necessary for the relevant service.
6. Payment Information
When electronic payments are available, third-party payment providers may process payment information.
Brazos Packaging may receive payment confirmations, transaction identifiers, billing details, and related accounting records.
Customers should not submit complete payment-card numbers or card security codes through ordinary email or website contact forms.
7. Information Sharing
We may share information when reasonably necessary to:
- Process or fulfill orders.
- Arrange shipping and delivery.
- Provide customer support.
- Operate and protect our systems.
- Receive professional accounting or legal assistance.
- Comply with applicable law or legal process.
- Complete a legitimate business restructuring or transaction.
We do not authorize service providers to use customer information for unrelated purposes merely because they assist with our operations.
8. Information Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
Measures may include controlled system access, protected credentials, secure website connections, backup procedures, and security monitoring.
No electronic system can be guaranteed completely secure.
Customers should notify us if they suspect unauthorized activity involving their information or accounts.
9. Data Retention
We retain information for as long as reasonably necessary to support the purposes described in this policy, including active customer relationships, order administration, accounting, tax obligations, dispute resolution, and compliance with applicable law.
Information no longer required will be deleted, deidentified, or otherwise handled appropriately, subject to legal obligations and legitimate operational requirements.
Backup copies may remain for a period consistent with applicable backup procedures.
10. Privacy Rights and Requests
Individuals may contact us to request access to information we maintain about them, correction of inaccurate information, or deletion, as applicable.
We will review and respond to requests according to applicable law.
Certain records may need to be retained for legitimate transactions, accounting, fraud prevention, or legal obligations.
Where applicable law provides additional privacy rights, we will honor those rights as required.
Reasonable verification of a requester's identity or authority may be required.
11. Business Customer Information
Our products and services are primarily intended for businesses and commercial purchasers.
Information about employees, representatives, and other business contacts may be used to administer the commercial relationships in which they participate.
Applicable privacy protections may vary depending on the circumstances and relevant law.
12. Children's Privacy
Our website and services are not directed toward children under 13.
We do not knowingly solicit personal information from children under 13.
If we learn that such information was collected inappropriately, we will take appropriate steps consistent with applicable law.
13. Third-Party Websites
Our website may link to third-party websites or services.
These third parties maintain their own privacy practices, which we do not control.
Visitors should review the relevant third-party policies before providing information.
14. Information Processing Locations
Information may be processed or stored in the United States or other locations where service providers operate.
We will apply protections required by applicable law when information is handled by third parties.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business operations, systems, or legal requirements.
The current policy and its effective date will be posted on our website.
Additional notice or consent will be provided where legally required.
16. Contact Information
For privacy inquiries or requests concerning personal information:
4D Box Co., LLC
Doing business as Brazos Packaging Co.
2115 W. Briargate Drive
Bryan, Texas 77802
Phone: (979) 703-8896
Email: sales@brazospackaging.com
Website: https://brazospackaging.com